Contact Us
If you need help, our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. We aim for clear, practical answers and can guide you through KYC, payments or gameplay queries. Contact us by live chat, email or phone for a quick response. For formal requests, use the contact addresses below; please include your account reference where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat for quickest response) |
| General enquiries | [email protected] (company matters and feedback) |
| Affiliate enquiries | [email protected] (partnerships and commission) |
| Phone | +44 20 7946 0821 (real-time assistance) |
| Working hours | Live chat 24/7; email replies Mon-Fri 09:00-18:00 |
| Payments | [email protected] (withdrawals and processing queries) |
| Privacy | [email protected] (data protection and GDPR) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or queries that need explanation or documents. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. We will respond as quickly as possible and may request further information to complete verification or resolve complex cases.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions via live chat are usually handled immediately, while email or ticketed issues are typically answered within 24 hours. More complex cases, such as account investigations or document checks, may take longer depending on their nature; we will keep you updated throughout the process.
Feedback
We value your feedback. If you have suggestions, ideas or spot anything that could be improved, please send them our way. Every message is read and used to refine games, promotions and site features so the experience gets better for everyone. Your input helps shape updates and fixes, so do get in touch and let us know what you think.