Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you register for an account, use our services or visit our site. We take your privacy seriously and aim to be clear about the types of information we hold, how we use it and the choices you have about your data.
Types of data we collect
We collect information necessary to operate accounts, process payments and provide customer support. This includes data you give us directly and data collected automatically when you use our services.
Personal data
Personal data includes your name, date of birth, contact details (email address and phone number), postal address, identity documents supplied for verification, and any correspondence you send to us. We also record account credentials and preferences you set in your profile.
Technical data
Technical data covers IP address, device identifiers, browser and operating system details, log data, and information about how you use our website and apps. This helps us maintain site security, troubleshoot issues and improve performance on mobile and desktop.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, transaction dates and amounts, bet and game histories, bonuses and loyalty activity. We use this information for billing, fraud prevention and regulatory checks.
How we use your information
We use your data to create and manage your account, process payments, verify identity, comply with legal and regulatory obligations, provide customer support and respond to queries. We also use aggregated or anonymised data for analytics, site improvements and to detect and prevent fraud or abuse.
Data protection practices
We implement technical and organisational measures to protect your information, including secure storage, restricted access, encryption of sensitive data in transit and at rest where appropriate, and regular security reviews. Staff access to personal data is limited to those who need it to perform their role.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, maintain sessions, measure site performance and show relevant content. You can manage cookie settings through your browser or our cookie banner. Third parties may also place cookies for analytics or advertising; their use is governed by their own policies.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information, and ask for deletion where we are not required to retain it for legal or regulatory reasons. You may also object to or restrict certain processing in specific circumstances.
Access, correction and deletion
To exercise your rights, contact our support team. We will respond to verifiable requests and may require proof of identity. For general enquiries please email [email protected].
Information sharing and third parties
We share personal data with service providers who support payments, identity verification, fraud prevention, IT hosting and customer support. We may also disclose information to comply with legal requests from courts, regulators or law enforcement. We require third parties to protect data appropriately.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via our website or by email. Please check this page periodically to stay informed about how we handle your personal information.